At the request of the teams, the Dijon University Hospital Quality Unit conducted an audit of the genetics centre according to the patient-tracking method in order to improve its practices and in so doing, better address the needs of families. This type of quality approach is to be expected within the “healthcare provider” status framework of the European reference network, ITHACA.
This audit was conducted on 7 July 2017 in relation to a young patient as part of a genetics consultation process. After the consultation, the child's parents were interviewed by several members of the quality division. Following this interview, the quality division organised a multidisciplinary dialogue with the key persons involved with the treatment path for this family (head of admissions, secretary, nurses, geneticist, health supervisor).
In so doing, a summary of all the positive points and the practical areas in need of improvement was able to be prepared. . More efficient cooperation with the Admissions department was established, as well as improved interfacing with the paediatric nursing team. The process relating to prescription procedures was optimised. An evaluation to review this very enlightening exercise has been conducted in 6 months time.
A second audit according to the patient tracer method is planned in 2020, to evaluate the organisation of day hospitals.